The Digital Hospital

PATIENT CONSULTATION RECORDING SERVICE

Automatic audio recordings of hospital consultations for clinicians and their patients
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SECURE VIDEO UPLOAD SERVICE

Allows parents/guardians to securely upload videos of their child experiencing a seizure event
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ELECTRONIC DOCUMENTS VIEWER SERVICE

A digital library for the storage and management of all generic and patient-related documents not part of the normal patient medical record
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MATERNITY SELF-REFERRAL

Allow mums-to-be to self-refer to maternity clinics
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CANCER REFERRAL SERVICE

Allows GPs and hospital specialists to refer cancer patients for planned treatments
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DATA AGREEMENT SHARING PORTAL

Single web-based repository for the control and management of all reference documents
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EFORMS PLATFORM

Provides a single and centralised platform to digitise, automate, access and manage existing forms and workflows
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SUBJECT ACCESS REQUEST SERVICE

A platform providing end to end support for the Subject Access Request (SAR) process
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PATIENT CONSULTATION RECORDING SERVICE

Automatic audio recordings of hospital consultations for clinicians and their patients

This innovative service provides patients and their families/carers with access to voice recordings of their hospital consultation appointments. 

Prior to the consultation all clinic appointments are automatically loaded into the service. At the consultation patients are informed about the recording service and their permission is recorded. 

Recording is then initiated by the consultant with the ability to pause/restart at any time. Once the main recording is concluded the clinician may record actions and outcomes for incorporation in standard template letters, e.g. for a letter back to the referring GP. 

After the appointment the patient, carer or family can playback the recording of the consultation from any location. 

The service utilises state of the art voice-to-text conversion capabilities to generate GP and patient correspondence. 

Features 

  • audio capture of the consultations 
  • automatically loaded appointments 
  • automatically generated GP and patient letters 
  • patient, family and carers can listen to the recording on their static or mobile device 

Benefits 

  • reduces the need for any manual interaction 
  • enables patients to recall important information and remove uncertainty 
  • greater access and control over patients’ health data 
  • a valuable resource should a dispute or disagreement arise  

SECURE VIDEO UPLOAD SERVICE – CHILD DEVELOPMENT AND EPILEPSY

Allows parents/guardians to securely upload videos of their child experiencing a seizure event

This secure service allows patients and carers to share videos of seizures or similar events directly with clinical teams at the trust. The physicians can view the videos and accompanying information. This approach greatly aids clinical decision-making and optimises the management of patients with epilepsy. Videos can also be securely shared within the trust so that multiple opinions can be gathered, collated and discussed. 

The service aids the prompt diagnosis of the child’s condition saving unnecessary attendances and investigations. Families feel more in control and better connected to their specialists via the service. 

Features 

  • clear instructions provided to parent/guardian for video upload 
  • clinical staff notified when an upload is received 
  • video accessible by specialist nurses and consultants 
  • generic and patient specific dashboards are provided 
  • historical videos can be viewed for comparison purposes 

Benefits 

  • dramatically reduces the need for the child and parents/carer to travel for appointments 
  • speedier understanding of the patient’s situation and diagnosis 
  • easier historical comparison 
  • more collaborative form of treatment 

Improve diagnosis, reduce unnecessary attendance and support clinical decision-making with our Epilepsy Video Management Service. 

ELECTRONIC DOCUMENTS VIEWER SERVICE

A digital library for the storage and management of all generic and patient-related documents not part of the normal patient medical record

Designed for all document types with extensive search, navigation and viewing capabilities this service optionally provides physical document collection, scanning and paper destruction capabilities along with departmental user controlled uploading of new electronic documents. 

All documents containing patient information which are not suitable for storing in the trust PAS or EPR can be managed here. Already in use at several hospitals this solution is highly cost-effective when compared to other document management solutions. 

Features 

  • effective using both static and mobile devices
  • supports navigation and image management functions 
  • documents are categorised by department/specialty and document type 
  • users are categorised to ensure full user control with access only provided with those registered to view on a document type basis 
  • provides a twin field global search alongside a meta-data search capability (e.g. MRN, NHS number) 
  • paper documents can be scanned locally by hospital users and directly uploaded into the service 
  • emails and electronic documents can be automatically loaded 

Benefits 

  • single repository for all paper documents and important emails 
  • extensive search facilities within streamlined and simplified document structures 
  • easy and secure access of documents through any internet-enabled device 
  • complies with the NHS Data Security & Protection requirements 
  • securely hosted at an ISO27001 accredited facility 

Ensure effective and efficient document digitisation with comprehensive search and retrieval capabilities with our Electronic Documents Viewer Service. 

MATERNITY SELF-REFERRAL

Allow mums-to-be to self-refer to maternity clinics

The service allows mums-to-be to self-refer via an eForm on, or directly available, from the trust website. On providing basic demographic details and a summary of medical history the mum-to-be can also select a specific clinic she would prefer to attend. 

After submission the form is received by the relevant maternity administration unit and an appointment at the chosen clinic is scheduled. The mum-to-be is also provided with electronic versions of various brochures and guidance that can be read in advance of the clinic appointment. The referral is automatically relayed to the mum-to-be’s GP so that they have full knowledge of the self-referral. 

A GP may also use the service to refer a mum-to-be attending their practice. 

Features 

  • mums-to-be can self-register and choose her preferred maternity clinic 
  • all relevant information necessary for the maternity unit to make next step decisions is provided on the form 
  • relevant materials and brochures are provided automatically on the completion of the registration 
  • patient’s GP is automatically notified about the self-referral
  • GP’s can also directly refer the mum-to-be 

Benefits 

  • patient has full autonomy and control 
  • significant increase in take-up of the trust’s maternity services 
  • focus on optimal maternity healthcare 
consultation

CANCER REFERRAL SERVICE

Allows GPs and hospital specialists to refer cancer patients for planned treatments

This service allows the GP or specialist to complete the referral form online. The form is then digitally transmitted to the cancer department of choice and alerts are generated to relevant staff; an appointment is then scheduled.  

The service enables cancer departments to initiate a planned pathway for the patient and decide on the appropriate treatment plan. 

Features 

  • pre-planned pathways for treatment  
  • paperless documentation for referral  
  • global initiative 

Benefits 

  • significant take-up of the trust’s cancer services   
  • focus on optimising patient healthcare 
  • safe and secure service 

Manage the initiation of treatment pathways for cancer patients with the help of our Cancer Referral Service. 

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DATA AGREEMENT SHARING PORTAL

Single web-based repository for the control and management of all reference documents

Our unique portal provides a single web-based repository where all reference documents e.g. information sharing frameworks, protocols and agreements can be held and managed.  

It enables evidence to be shared on Privacy Impact Assessments (PIAs) and Risk Assessments and records signoffs by both Caldicott Guardians and DPOs. A key feature is the ability to manage multi-agency agreements. 

Features and Benefits 

  • single repository for information sharing frameworks, protocols, agreements 
  • automatic alerts to stakeholders prior to expiry 
  • portal can be opened to the general public 
  • single repository and view of all agreements 
  • comprehensive set of templates available including multi-agency 
  • administrator and user access 
  • easy review and management of all agreements 
  • agreements recorded by partner organisation(s) 
  • tiered security access enables sharing inside and outside the NHS 
  • optional existing templates encourage rapid acceptance and implementation
form

eFORMS PLATFORM

Provides a single and centralised platform to digitise, automate, access and manage existing forms and workflows

This service, with integrated workflow management, provides a single centralised, intuitive platform on which existing forms are automated, accessed and managed using any device with a web browser. 

Rules and workflows for completing and submitting forms are fully automated and all information is captured, stored securely and made available to all that require access. 

Role based access provides for administration, approval, review and rejection functions. Signatures (patient, health/social worker/clinician etc.) can also be captured where the service is accessed from tablets. Trust wide and departmental dashboards are also included.  

Features  

  • digital signatures available 
  • effective using both static and mobile devices 
  • enables sharing through approval, alerting and broadcasting functionality  
  • supports navigation and image management functions  
  • automated workflows
  • different levels of user control access data and forms 
  • encrypted database for secure online submissions and access  
  • links available to EPR, EDRM and Data Warehouses 

Benefits  

  • automation digitisation of forms in short time scales 
  • data accuracy increased through online validation 
  • no software installation required 
  • service complies with the NHS Data Security & Protection requirements  
  • access to the service through any internet-enabled device 
  • hosted securely at an ISO27001 accredited facility 
  • key element of moving an organisation towards paperless operation 
  • rapid deployment of new forms 

Examples       

Many forms are already deployed on the platform including: 

  1. CAMHS Feedback Form 
  2. Space Application Form 
  3. Kidney Stone MDT Form 
  4. Prostate Cancer 
  5. Bedside Audit Questionnaire 
  6. Gallbladder Treatment Referral Form 
  7. Patient Experience Survey 
  8. POCT Barcode Form 
  9. POCT Training Form 

Manage your existing forms on one centralised platform with access from any internet enabled device using our eForms service. 

access

SUBJECT ACCESS REQUEST SERVICE

A platform providing end to end support for the Subject Access Request (SAR) process

The Subject Access Request Service provides the authorised requestor with access to medical records via a secure portal and provides for the SAR process from request through to fulfilment. 

Support for clinician redaction and approval is included prior to publication to a secure web site. The patient and any authorised third party, including solicitors, then access the medical records in their original state. Records can be navigated and downloaded. 

Features and Benefits 

  • digitally capture SAR applications and issue security credentials 
  • scanning, where necessary, of patient medical records and upload from the case file 
  • supports navigation and image management functions 
  • full redaction capability 
  • patient medical records release approval process 
  • download and print options available to the requestor 
  • efficiency and cost reductions associated with stationery, printing and postage 
  • can be interfaced to trust electronic document management 
  • easier access and increased security of data